
State Farm® Insurance Agent Katie Carls
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Glen Waszak
August 29, 2025
"Crystal and Lena were so helpful with adding my new Chevy Trax!"
Linda Fox
August 22, 2025
"I am writing this review regarding State Farm representative Iza. Miss I,za was very friendly, Courteous, and a knowledgeable Representative. She was very concerned with all my questions and answered them precisely. If it was a question she was not familiar with she didn't give me an off the wall answer by her being new to the company, she would put me on hold and asked the Manager for the correct answer to my question We both laughed and share similar experiences due to using these new cell phones that I found to be a little difficult when trying to open more than one screen at a time. Iza did her best in obtaining the best quote for my Home and Car Insurance which I was very much satisfied and elated. We as consumers are so quick to complain when service isn't good but forget to commend those employees who are truly doing an outstanding job. Kudos to Ms. Iza."
Ulices Estrada
August 14, 2025
"Lena was absolutely great to work with. She made the entire process smooth, stress-free, and easy to understand. I really appreciated her patience, clear communication, and how she took the time to explain everything. If you’re looking for someone knowledgeable and genuinely helpful, Lena is the one to go to. Highly recommend!"
Luster
August 4, 2025
"Great Service!"
Sarah Grant
August 1, 2025
"Lena is the best! Great customer service care."
Nancy Perez
August 1, 2025
"Yuri me ayudo con todo! Muchas gracias!"
Ivan Rojo
August 1, 2025
"Yuri is awesome! She answered all my questions and was great to talk to. Thank you again."
Elgin Simmons
August 1, 2025
"Yeah, we want to thank Katie for helping us a lot. We were out of town and we moved from Nashville Tennessee to Illinois . And she helped us get the insurance we needed for our new home and we really do appreciate it. She did a great job, thank you."
nicko banda
July 31, 2025
"Lena was great! she made everything easy to understand and was able to help me find a great price. I initially called for home insurance and asked to bundle the auto as well. My favorite part is mentioning the other policies like life insurance they offer besides just the home and auto. Other agencies didn’t mention it."
Glenn Mitchell
July 30, 2025
"It was an easy and simple process."
Arang Sado
July 26, 2025
"I recommend this place. Alex who helped me to get auto insurance was professional and kind in all aspect of his presentation. I am very much satisfied to be part of State Farm."
Alex
July 1, 2025
"Great staff. Whenever I need help making a change on my policy, they are always there to help in a timely manner"
Michelle Zuniga
July 1, 2025
"Great customer service"
Hannah
June 30, 2025
"Alex was very helpful on answering my questions and made the process very easy. Couldn’t ask for a better experience !!"
Vernita Pitts
June 27, 2025
"He was very knowledgeable he was very kind respectful nice great voice and I really appreciate the quote that he has given me"
Trevion Shaw
June 21, 2025
"Thank you Yuri!!!"
A H K
June 17, 2025
"Alex was very helpful, clear and easy to understand. Helped to answer all of my questions and was at no time pressuring me to signup. He was able to deliver me a nice saving and quickly...much appreciated!!"
Louise Taylor
June 5, 2025
"Alex was the best Representative for Auto Insurance I have had the pleasure of speaking to in over ten years. He was knowledgeable, courteous and very very helpful. He antipated my questions and was overall Awesome. 👍🏼😀 He is worth his weight in GOLD. He is a Keeper."
Chris Ruckman
June 3, 2025
"Alex helped me out and got me coverage in minutes. Super helpful and answered any questions I had"
Kate Bailey
June 1, 2025
"I’ve been battling Indiana bmv for almost a year for an accident when someone had hit me, I contacted Lena and within a few days she had everything settled and my license was valid again. She is awesome and I’d recommend this insurance company to EVERYONE!"
Sam L
June 1, 2025
"Great service!"
Almira Nash
May 30, 2025
"Lena was so helpful with setting up my Drive Safe and Save!"
Marco Fuentes
May 30, 2025
"El servicio fue excelente, mi necesidad de seguro fue solucionado de forma rápida, atención muy atenta de Alex, gracias por todo"
Peggy Sipes
May 20, 2025
"Spoke to Lena today about lowering my coverage. She was so kind and helpful. She explained everything very well. She answered all my questions and took care of my needs. A real pleasure to do business with."
"Thank you Peggy! "
Greg Hacus
May 19, 2025
"Knowledgeable and friendly people. Alway eager to help. Lena is giving her all to help with questions or payment. 5 stars"
"Thank you Greg! "